Terms and Conditions

Effective Date: 18 April 2025

Welcome to Live Cosy (the “Website”), owned and operated by Social Fever Limited ("we", "us", or "our"). These Terms and Conditions govern your use of our Website and the products and services offered through it. By accessing or using our Website, you agree to be legally bound by these Terms. If you do not agree to these Terms, please do not use the Website.

1. Company Information

Business Name: Social Fever Limited

Trading As: Live Cosy

Email: hello@livecosy.co.uk

Jurisdiction: United Kingdom

2. Website Use

By accessing or using our Website, you confirm that:

You are at least 18 years of age or are accessing the Website under the supervision of a parent or guardian.

You will use the Website only for lawful purposes.

You will not misuse the Website by knowingly introducing viruses or other harmful material.

We reserve the right to restrict, suspend or terminate your access to the Website at any time if we believe you have violated these Terms.

3. Products and Services

We make every effort to ensure product descriptions, images, and prices are accurate. However, we:

Reserve the right to refuse or cancel any order due to pricing errors or product availability.

May modify or discontinue products at any time without notice.

All prices are listed in GBP (£) and are inclusive of VAT where applicable.

4. Orders and Payments

When you place an order:

You agree that all information provided is accurate and complete.

Full payment is required at the time of ordering.

We accept major debit/credit cards and any other payment methods shown at checkout.

Order confirmation is sent via email. This confirmation does not constitute our acceptance of the order—acceptance occurs once the order is dispatched.

5. Shipping and Delivery

We aim to dispatch orders promptly. Delivery times are estimates and not guaranteed. Delays may occur due to courier issues, peak periods, or unforeseen circumstances.

You are responsible for providing accurate delivery information. We are not liable for any loss or delay caused by incorrect shipping details.

Shipping fees are non-refundable unless legally required.

6. Returns and Refunds

Refund Policy

Due to hygiene concerns and the nature of our packaging, we do not offer refunds after 3 days of receiving your order.

To be eligible for a return:

Contact us within 3 calendar days of receiving your item at hello@livecosy.co.uk.

The product must be unused, unopened, and in its original packaging.

Return postage is at your own cost unless the item is faulty or incorrect.

Once the item is received and inspected, we will notify you of the approval or rejection of your refund.

Refunds will be processed to the original payment method and may take several working days depending on your bank or provider.

Note: We do not offer exchanges or refunds for used items unless defective.

7. Faulty or Incorrect Items

If you receive a faulty or incorrect product:

Notify us within 3 days of receipt by emailing hello@livecosy.co.uk.

Provide a clear description of the issue, including photos if applicable.

If confirmed, we will arrange a refund, replacement, or return label at our discretion.

8. Intellectual Property

All content on the Website—including text, images, graphics, logos, videos, and software—is the property of Social Fever Limited or its licensors.

You may not reproduce, distribute, or commercially exploit any content without our express written permission.

9. User Content and Reviews

If you submit reviews, photos, or other content:

You grant us a non-exclusive, royalty-free, perpetual license to use, reproduce, and publish it on our Website and marketing materials.

You confirm that the content is accurate, not misleading, and does not violate any third-party rights.

We reserve the right to moderate or remove content at our discretion.

10. Limitation of Liability

To the fullest extent permitted by law:

We are not liable for any indirect, incidental, special, or consequential damages arising from the use of our Website or products.

Our total liability to you for any claim shall not exceed the total amount paid for the product related to the claim.

We do not exclude or limit liability where it would be unlawful to do so (e.g. for death or personal injury caused by our negligence).

11. Privacy and Data Protection

We process your personal data in accordance with our Privacy Policy, which you can read here. This includes information on:

What data we collect

How we use it

Your rights under UK GDPR

By using the Website, you consent to such processing and warrant that all data you provide is accurate.

12. Marketing and Communications

You may choose to subscribe to marketing communications. You can opt out at any time by:

Clicking the unsubscribe link in our emails

Emailing us at hello@livecosy.co.uk

We never sell or rent your data to third parties for marketing purposes.

13. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze traffic. You can manage your preferences through your browser settings or review our [Cookie Policy] (coming soon).

14. Changes to These Terms

We may revise these Terms at any time. Any changes will be effective immediately upon posting on this page, with the updated “Effective Date” at the top.

It is your responsibility to review these Terms regularly. Continued use of the Website after changes means you accept the updated Terms.

15. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact Us

If you have any questions about these Terms and Conditions, please get in touch:

Email: hello@livecosy.co.uk

Company: Social Fever Limited

Website: www.livecosy.co.uk

Would you like this in a PDF or Word format, or help with turning it into a styled HTML page for your website?