Privacy Policy

Effective Date: 18 April 2025

Live Cosy (“we”, “us”, or “our”) is owned and operated by Social Fever Limited. We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible way.

This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website www.livecosy.co.uk (the “Website”) and our services.

By using the Website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Website or services.

1. Who We Are

Business Name: Social Fever Limited

Trading As: Live Cosy

Email: hello@livecosy.co.uk

Data Controller: Social Fever Limited

Jurisdiction: United Kingdom

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

2. What Personal Data We Collect

We may collect and process the following types of personal information:

a. Information You Provide to Us

Full name

Email address

Shipping and billing addresses

Phone number

Payment details (via third-party processors)

Account login details (if you register)

Order history and customer service interactions

b. Automatically Collected Information

When you browse our Website, we may automatically collect:

IP address

Browser type and version

Device type

Operating system

Pages visited and time spent

Referral source

Cookies and tracking pixels

c. Third-Party Information

We may receive information from:

Payment processors

Delivery partners

Analytics providers (e.g. Google Analytics)

Social media if you interact with our platforms

3. How We Use Your Data

We use your personal information for the following purposes:

To process and fulfil orders

To communicate with you about your orders or inquiries

To personalize your shopping experience

To manage your account

To send marketing emails (only if you’ve opted in)

To comply with legal obligations

To detect and prevent fraud or misuse of the Website

To analyze website traffic and usage patterns

4. Legal Basis for Processing

Under the UK GDPR, we rely on the following legal grounds:

Contractual necessity: To fulfil a contract with you (e.g., fulfilling your order).

Consent: For marketing and optional communications.

Legal obligation: To comply with financial or regulatory requirements.

Legitimate interests: For internal analysis, website optimization, and fraud prevention.

5. Sharing Your Information

We do not sell your personal data. We may share your data with trusted third parties in the following circumstances:

Payment processors (e.g., Stripe, PayPal)

Delivery providers (e.g., Royal Mail, DPD)

IT and cloud service providers (e.g., web hosting, email services)

Marketing and analytics tools

Legal authorities, if required by law or court order

All service providers are required to handle your data securely and in accordance with data protection laws.

6. Data Retention

We retain your personal data only as long as necessary for the purposes set out in this Policy, or as required by law, including for:

Order records: 6 years (for tax and accounting purposes)

Marketing consents: Until you withdraw consent

Website analytics: Typically 12–24 months (anonymized or pseudonymized)

7. Your Data Protection Rights

Under data protection laws, you have the right to:

Access – Request a copy of the personal data we hold about you

Rectification – Request corrections to inaccurate or incomplete data

Erasure – Request deletion of your personal data ("right to be forgotten")

Restriction – Request restriction of processing under certain conditions

Objection – Object to processing based on legitimate interests or direct marketing

Data portability – Request transfer of your data to another controller

Withdraw consent – You may withdraw consent at any time for marketing

To exercise any of these rights, please email us at hello@livecosy.co.uk.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze traffic, and personalize content.

You can manage or disable cookies in your browser settings. For more information, view our [Cookie Policy] (coming soon).

9. Marketing Communications

If you subscribe to our newsletter or promotions, we may send you emails about products, offers, or updates. You can unsubscribe at any time by:

Clicking the "unsubscribe" link in our emails

Contacting us at hello@livecosy.co.uk

10. Data Security

We take appropriate security measures to protect your personal data, including:

HTTPS encryption

Secure payment processing

Limited access to personal data

Regular security audits

However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

11. International Data Transfers

Your personal data may be processed outside the UK (e.g., by third-party providers). Where applicable, we ensure adequate safeguards are in place, such as Standard Contractual Clauses (SCCs) or equivalent protections under UK law.

12. Third-Party Links

Our Website may contain links to external websites. This Policy does not apply to those sites. We encourage you to read the privacy policies of any external sites you visit.

13. Children’s Privacy

Our Website is not intended for use by children under 13. We do not knowingly collect personal data from children. If we become aware that we have unintentionally collected such data, we will delete it promptly.

14. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with the new “Effective Date.” We encourage you to review this page periodically to stay informed.

15. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal data is handled, please contact us at:

Email: hello@livecosy.co.uk

Company: Social Fever Limited

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

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