Delivery & Returns

At Live Cosy, we aim to provide a smooth, reliable, and professional delivery experience, along with a clear and fair returns policy. Please read the information below carefully before placing your order.

Delivery Information

Delivery Method

All furniture and large items are delivered using a dedicated two-person delivery service. This ensures your products are handled with care from our door to yours.

Delivery Timeframe

Standard delivery is estimated to take 7 to 10 working days from the date of dispatch.

You will be contacted by our delivery partner to schedule a suitable date and time for delivery.

Please ensure someone is available at the delivery address to receive and inspect the goods.

Room of Choice Delivery

Our two-person delivery team will carry your order into your room of choice, provided that access is safe and suitable.

Please inform us in advance if there are any specific access issues (e.g. narrow hallways, stairs, or restricted parking).

Delivery Locations

We currently deliver to mainland UK addresses. If you're unsure whether we cover your area, or if you live in a location with restricted access, please email us at hello@livecosy.co.uk before placing your order.

Returns and Refunds

Due to the nature of our products, including hygiene and packaging considerations, our returns policy is limited. Please review the terms below carefully.

Return Period

We accept return requests made within 3 calendar days of receiving your order.

After this period, we are unable to accept returns unless the item is faulty or you received an incorrect product.

Conditions for Return

To be eligible for a return:

The item must be unused, unassembled, and in its original packaging.

You must provide proof of purchase (your order confirmation or receipt).

The item must be in a condition suitable for resale.

How to Request a Return

To initiate a return, please contact us at hello@livecosy.co.uk within 3 days of receiving your order.

Include your order number and a brief explanation of the reason for your return request. We may ask for photos in the case of damaged or faulty goods.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Returns must be arranged with our customer service team to ensure proper handling and tracking.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to your original payment method. Processing times may vary depending on your payment provider.

Damaged or Incorrect Items

If you receive an item that is damaged in transit or not what you ordered, please contact us at hello@livecosy.co.uk within 3 days of delivery.

We will arrange a replacement, repair, or refund as appropriate.

If you have any questions regarding delivery or returns, don’t hesitate to contact our customer support team. We're here to help.

Email: hello@livecosy.co.uk

Company: Social Fever Limited